Returns and Exchanges

DVIGear products are designed and manufactured for the highest quality and performance. If, for any reason, our products fail to give you complete satisfaction, we will be happy to accommodate your request for an exchange or return, provided your request is made within 30 days from the date we shipped the products to you. Products may not be returned for credit past this 30 day period. Please note that custom cables and special order items are non-refundable.

All returns are subject to a 20% restocking charge, unless the return is required as the result of our error, or the item is returned for warranty replacement. For returns and replacements under warranty, please see DVIGear’s Warranty Policy. DVIGear may assess a restocking greater than 20%, or may decline the return altogether, if the items are returned damaged, incomplete or otherwise in less than new condition. DVIGear will waive the restocking charge if, at the time the return is requested, you purchase an item of equal or greater value.

To request an exchange or to return a product, please call or email us with the following information:

1. Your original order number for the products
2. Model numbers / descriptions for the products you would like to exchange or return
3. Reason why you are requesting the exchange or return

We will respond to your request within one (1) business day. If your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number. Please be sure to write this RMA number prominently on your return shipping label. Please ensure that the products are returned in the original packaging, or overpacked in a separate box as necessary. The shipping address for all exchanges and returns is:

DVIGear, Inc.
Attn: Returns Dept – RMA# ___________
1059 Triad Court, Suite 8
Marietta, GA 30062

Upon receipt and inspection, a refund will be provided, less the restocking charge and the original outbound shipping expenses.